At Aurico, customer service is our hallmark. When a question or issue pops up, we deliver prompt, knowledgeable answers and proactive solutions. Our dedicated and experienced account representatives are available via phone or email, poised and ready to provide solid and informed guidance. We provide:
Real-Time Status Updates
With on time delivery and accurate results.
Proactive Status Notification
Get complete status updates at both line item and order levels, in WebACE™ or via predefined email alerts.
We stay connected and aligned throughout our partnership, answering inquiries quickly and meeting your service demands.
Keep your team ready to succeed. We help train your staff to manage consistency and maintain compliance standards.
Dedicated Account Management
Your dedicated Client Liaison is available to answer questions and provide fast, expert support.
U.S. Customer Service Team
Avoid data disruption and confusion. Our U.S.-based service team understands domestic laws and customs, and is trained to provide accurate and complete service.
Receive top tier guidance from industry experts on screening best practices and regulations.
Applicant Help Desk
Get individualized applicant assistance throughout the screening process, backed by a special Help Line to answer the unique questions that come from potential new hires.
Dedicated Adverse Action Team
Our specially trained team helps clients and applicants with the dispute and reinvestigation process in case of adverse action.
Aurico. Experience the Difference. Take the Challenge.
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