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Award Winning Service

We used many screening companies prior to selecting Aurico. Their commitment to supporting clients and applicants helps us meet our challenges. We finally have a true screening partner! - Director, Human Services

At Aurico, customer service is our hallmark. When a question or issue pops up, we deliver prompt, knowledgeable answers and proactive solutions. Our dedicated and experienced account representatives are available via phone or email, poised and ready to provide solid and informed guidance. We provide:

>Real-Time Status Updates

Real-Time Status Updates

With on time delivery and accurate results.

Proactive Status Notification

Proactive Status Notification

Get complete status updates at both line item and order levels, in WebACE™ or via predefined email alerts.

Business  Reviews

Business Reviews

We stay connected and aligned throughout our partnership, answering inquiries quickly and meeting your service demands.

Training

Training

Keep your team ready to succeed. We help train your staff to manage consistency and maintain compliance standards.

Dedicated  Account Management

Dedicated Account Management

Your dedicated Client Liaison is available to answer questions and provide fast, expert support.

U.S. Customer  Service Team

U.S. Customer Service Team

Avoid data disruption and confusion. Our U.S.-based service team understands domestic laws and customs, and is trained to provide accurate and complete service.

Compliance Team

Compliance Team

Receive top tier guidance from industry experts on screening best practices and regulations.

Applicant Help Desk

Applicant Help Desk

Get individualized applicant assistance throughout the screening process, backed by a special Help Line to answer the unique questions that come from potential new hires.

Dedicated Adverse Action Team

Dedicated Adverse Action Team

Our specially trained team helps clients and applicants with the dispute and reinvestigation process in case of adverse action.

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